Which of the following steps are needed to communicate in a negative situation?a) Create a thought process to foster understandingb) Enable people to see the problem from other's perspectivec) Speak loudly and clearlyd) Create a non - judgement playing field for both partiese) Understand the language of the receiverChoose the most appropriate answer from the options given below:

• A. a, c, e only
• B. a, d, e only
• C. a, b, c only
• D. a, b, d only