MCQOPTIONS
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| 1. |
What is the meaning of the term Serviceability? |
| A. | The degree of availability of the IT services that can be offered |
| B. | The degree of support that the Service Desk provides to the customer |
| C. | The degree to which the provision of IT services can be supported by maintenance contracts |
| D. | The degree to which the services agreed in the Service Level Agreement (SLA) are complied with |
| Answer» D. The degree to which the services agreed in the Service Level Agreement (SLA) are complied with | |