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1. |
TQM is the management approach of an organization, centered on quality, based on the participation of all its members and aiming at long-term success through customer satisfaction, and benefits to all members of the organization and to society. Which organization had given this definition of TQM? |
A. | Total Quality Forum of USA |
B. | Indian Statistical Institute |
C. | ISO |
D. | ASQ |
Answer» D. ASQ | |