MCQOPTIONS
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| 1. |
The BEST definition of an event is? |
| A. | An occurrence where a performance threshold has been exceeded and an agreed Service Level has already been impacted |
| B. | An occurrence that is significant for the management of the IT infrastructure or delivery of services |
| C. | A known system defect that generates multiple incident reports |
| D. | A planned meeting of customers and IT staff to announce a new service or improvement program |
| Answer» C. A known system defect that generates multiple incident reports | |