___________ refers to the way a service provider and his employees ant – McqOptions

MCQOPTIONS

1.	___________ refers to the way a service provider and his employees anticipate what the customers want and provide them before they ask for service to make them delighted and surprised.
A.	Productivity
B.	professionalization
C.	Proactiveness
D.	none of these
Answer» D. none of these

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