MCQOPTIONS
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| 1. |
.is the culture where an appreciation for good service exists and where giving good service to internal as well as ultimate, external customers is considered a natural way of life and one of the most important norms by everyone. |
| A. | Service culture |
| B. | Corporate culture |
| C. | Service Triangle |
| D. | Service Quality Dimensions |
| Answer» B. Corporate culture | |