In the absence of a physical product, service providers needs to consi – McqOptions

MCQOPTIONS

1.	In the absence of a physical product, service providers needs to consider the use of that enable customers to make a judgment on the service quality.
A.	Tangible clues
B.	Intangible clues
C.	Blue print
D.	Performance measure
Answer» B. Intangible clues

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