MCQOPTIONS
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| 1. |
Customer competencies can be described as |
| A. | Consumer expectations pertaining to the service delivery process and the final outcome |
| B. | Customer perceptions regarding the quality of the outcome |
| C. | Customer abilities that enable them to properly evaluate the servicescape. |
| D. | The ability to interact effectively with other |
| Answer» D. The ability to interact effectively with other | |