Choose the correct statement with reference to RBI directions to NBFCs on having safeguards in place while outsourcing:nI. NBFCs need to have a robust grievance redress mechanism, which in no way will be compromised on account of outsourcing.nII. NBFCs have to ensure that DSAs, DMAs and recovery agents are properly trained to handle their responsibilities with care and sensitivity.nIII. The aim of the direction is to protect the interest of the customers, and to ensure that the NBFCs and the RBI have access to all relevant book records.nChoose the correct option

• A. Only I
• B. I and II
• C. II and III
• D. All of the above