MCQOPTIONS
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MCQOPTIONS
This section includes 5 Mcqs, each offering curated multiple-choice questions to sharpen your Total Quality Management Questions and Answers knowledge and support exam preparation. Choose a topic below to get started.
| 1. |
Which of the following is the primary characteristic of an electric kettle while referring to its ‘performance’? |
| A. | It should boil water efficiently |
| B. | It should indicate the pouring temperature of the water |
| C. | It should be red in color |
| D. | It should be white in color |
| Answer» B. It should indicate the pouring temperature of the water | |
| 2. |
Andrew bought a new mobile phone from the market. While studying its specifications, he realizes that the mobile phone fails to comply with the national standards. Which dimension of ‘product quality’ has the mobile phone failed in? |
| A. | Reputation |
| B. | Aesthetics |
| C. | Durability |
| D. | Conformance |
| Answer» E. | |
| 3. |
Suresh calls up the customer care to complain regarding his new earphones. He can’t listen to the other side when his earphones are connected to his mobile phone. Which dimension of ‘product quality’ has the earphones failed to comply with? |
| A. | Performance |
| B. | Features |
| C. | Aesthetics |
| D. | Reputation |
| Answer» B. Features | |
| 4. |
Priyanka bought a new mobile phone for herself. She explained to her friend that the mobile phone has a camera, Facebook facility, and music facility in addition to the basic functions like phone calls and messaging. Which dimension of ‘product quality’ is Priyanka referring to? |
| A. | Aesthetics |
| B. | Conformance |
| C. | Features |
| D. | Reputation |
| Answer» D. Reputation | |
| 5. |
Which of the following is a dimension of ‘product quality’? |
| A. | Machinability |
| B. | Probability |
| C. | Customer Satisfaction |
| D. | Durability |
| Answer» E. | |