MCQOPTIONS
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MCQOPTIONS
This section includes 13 Mcqs, each offering curated multiple-choice questions to sharpen your Professional Communication knowledge and support exam preparation. Choose a topic below to get started.
| 1. |
A person who meets the media must have greater _____ |
| A. | restraint |
| B. | honesty |
| C. | agitation |
| D. | aggressiveness |
| Answer» B. honesty | |
| 2. |
An instruction must be followed by ____ |
| A. | spoken reply |
| B. | written reply |
| C. | action |
| D. | sign |
| Answer» D. sign | |
| 3. |
Delegation of responsibility must be done with _____ |
| A. | empathy |
| B. | rudeness |
| C. | dominance |
| D. | disrespect |
| Answer» B. rudeness | |
| 4. |
AN_INSTRUCTION_MUST_BE_FOLLOWED_BY_____?$ |
| A. | spoken reply |
| B. | written reply |
| C. | action |
| D. | sign |
| Answer» D. sign | |
| 5. |
A_person_who_meets_the_media_must_have_greater______$ |
| A. | restraint |
| B. | honesty |
| C. | agitation |
| D. | aggressiveness |
| Answer» B. honesty | |
| 6. |
Delegation of responsibility must be done with ____? |
| A. | empathy |
| B. | rudeness |
| C. | dominance |
| D. | disrespect |
| Answer» B. rudeness | |
| 7. |
Which of these should be kept in mind while giving instructions? |
| A. | The pitch of the receiver |
| B. | The tone of the receiver |
| C. | His ability to grasp information |
| D. | The physical condition of the receiver |
| Answer» D. The physical condition of the receiver | |
| 8. |
While making a call, have all relevant information ready before hand. |
| A. | True |
| B. | False |
| Answer» B. False | |
| 9. |
Which of these should be kept in mind while receiving a call? |
| A. | Be rude, if the caller is rude. |
| B. | If the information is not readily available, take his phone number and call back. |
| C. | A message can be noted in hints |
| D. | You can be rude to a person if it’s a wrong connection. |
| Answer» C. A message can be noted in hints | |
| 10. |
What is the first thing you must utter when you pick up a call? |
| A. | Your name and designation |
| B. | Who is calling? |
| C. | Why did you call? |
| D. | What do you want? |
| Answer» B. Who is calling? | |
| 11. |
After about how many rings should the telephone be lifted? |
| A. | 2 |
| B. | 4 |
| C. | 5 |
| D. | 6 |
| Answer» B. 4 | |
| 12. |
A telephone is not meant for gossiping. |
| A. | True |
| B. | False |
| Answer» B. False | |
| 13. |
Which of these is not considered in a telephonic conversation? |
| A. | The tone of the speaker |
| B. | The volume of the speaker |
| C. | Body language |
| D. | The emotional content of the communication |
| Answer» D. The emotional content of the communication | |