MCQOPTIONS
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MCQOPTIONS
This section includes 16 Mcqs, each offering curated multiple-choice questions to sharpen your Professional Communication knowledge and support exam preparation. Choose a topic below to get started.
| 1. |
A letter of adjustment must explain ____ |
| A. | excuses |
| B. | lies |
| C. | facts |
| D. | fakeness |
| Answer» D. fakeness | |
| 2. |
The fault in a letter of adjustment should be accepted with ____ |
| A. | grace |
| B. | disgrace |
| C. | disapproval |
| D. | clumsiness |
| Answer» B. disgrace | |
| 3. |
An arrogant student can be changed by the teacher into a well-behaved student by |
| A. | ignoring the situation |
| B. | giving the strict punishment |
| C. | applying the appropriate stimulation |
| D. | None of the above |
| Answer» D. None of the above | |
| 4. |
A pupil frequently shows severe emotional outburst in class. The teacher will |
| A. | try to understand the causes of this behaviour |
| B. | allow him to perform this behaviour again and again |
| C. | instruct him to go outside the class |
| D. | None of the above |
| Answer» B. allow him to perform this behaviour again and again | |
| 5. |
One of the adjustment mechanisms involves thinking logically and socially, in approved reason of past, present and proposed behaviour is called |
| A. | Compensation |
| B. | Rationalization |
| C. | Regression |
| D. | Repression |
| Answer» C. Regression | |
| 6. |
If a student frequently remains inattentive in class, he or she should be |
| A. | punished hard |
| B. | expelled from school |
| C. | advised to stop reading in school |
| D. | None of the above |
| Answer» E. | |
| 7. |
A_LETTER_OF_ADJUSTMENT_MUST_EXPLAIN_____?$ |
| A. | excuses |
| B. | lies |
| C. | facts |
| D. | fakeness |
| Answer» D. fakeness | |
| 8. |
The fault in a letter of adjustment should be accepted with ___? |
| A. | grace |
| B. | disgrace |
| C. | disapproval |
| D. | clumsiness |
| Answer» B. disgrace | |
| 9. |
If the letter of complaint is in order, which of these need not be assessed? |
| A. | If money can be refunded |
| B. | If substitute items can be supplied |
| C. | If the damage of the goods was the fault of the owner |
| D. | If the loss can be claimed from the insurance company |
| Answer» D. If the loss can be claimed from the insurance company | |
| 10. |
Where is the leave-taking mentioned in the letter? |
| A. | Top left |
| B. | Top right |
| C. | Bottom left |
| D. | Bottom right |
| Answer» E. | |
| 11. |
Where is the name and address of the company that complained mentioned? |
| A. | Top right |
| B. | Bottom right |
| C. | Top left |
| D. | Bottom left |
| Answer» D. Bottom left | |
| 12. |
Where is the date mentioned in the letter of adjustment? |
| A. | With the name of the company which placed the complaint |
| B. | With name of the company writing the letter |
| C. | After the main body of the letter |
| D. | After the leave-taking |
| Answer» C. After the main body of the letter | |
| 13. |
Where is the name of the company writing the letter of adjustment mentioned? |
| A. | Top left |
| B. | Top right |
| C. | Bottom left |
| D. | Bottom right |
| Answer» C. Bottom left | |
| 14. |
If the letter of complaint is in order, it must be assessed whether substitute items can be supplied or not. |
| A. | True |
| B. | False |
| Answer» B. False | |
| 15. |
If the letter of complaint is in order, it must be assessed whether the money can be refunded or not. |
| A. | True |
| B. | False |
| Answer» B. False | |
| 16. |
An adjustment letter usually follows a letter of ____ |
| A. | enquiry |
| B. | application |
| C. | complaint |
| D. | invitation |
| Answer» D. invitation | |