Explore topic-wise MCQs in Total Quality Management Questions and Answers.

This section includes 6 Mcqs, each offering curated multiple-choice questions to sharpen your Total Quality Management Questions and Answers knowledge and support exam preparation. Choose a topic below to get started.

1.

Which of the following is not an indicator of ‘administration’ functional element while measuring the performance of an organization?

A. Number of breakdowns
B. Cost of poor quality
C. Percentage of payroll distribution on time
D. Office equipment up-time
Answer» B. Cost of poor quality
Discussion
2.

Which of the following is not a determinant of the ‘administration’ functional element while measuring the performance of an organization?

A. Revenue growth
B. Throughput time
C. Revenue per employee
D. Expense to revenue
Answer» C. Revenue per employee
Discussion
3.

Which of the following is not a determinant of the ‘marketing/sales’ functional element while measuring the performance of an organization?

A. Sales expense to revenue
B. New customers
C. Order accuracy
D. Quality grade
Answer» E.
Discussion
4.

Which of the following is not an indicator of ‘marketing/sales’ functional element while measuring the performance of an organization?

A. Sales growth
B. Failure rate
C. Market growth
D. The percentage of delivery completed
Answer» C. Market growth
Discussion
5.

Which of the following is not an indicator of ‘human resources’ functional element while measuring the performance of an organization?

A. Number of training hours per employee
B. Number of active teams
C. Number of suggestions/grievances
D. Material productivity
Answer» E.
Discussion
6.

Which of the following is not a determinant of the ‘human resources’ functional element while measuring the performance of an organization?

A. Percentage of personnel turnover
B. Percentage of absence due to illness
C. Employee satisfaction index
D. Average lead time
Answer» E.
Discussion