MCQOPTIONS
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MCQOPTIONS
This section includes 5 Mcqs, each offering curated multiple-choice questions to sharpen your Total Quality Management Questions and Answers knowledge and support exam preparation. Choose a topic below to get started.
| 1. |
‘Time to resolve complaints’ is an indicator of which functional element while measuring the performance of an organization? |
| A. | Customers |
| B. | Production |
| C. | Suppliers |
| D. | Research and Development |
| Answer» B. Production | |
| 2. |
Which of the following is not a determinant of the ‘customer’ functional element while measuring the performance of an organization? |
| A. | Number of suggestions implemented |
| B. | Customer satisfaction index |
| C. | Percentage returns by customers |
| D. | Service rating |
| Answer» E. | |
| 3. |
Which of the following is not an indicator of the ‘customer’ functional element while measuring the performance of an organization? |
| A. | Number of customers’ complaints |
| B. | Number of warranty claims |
| C. | Number of suggestions per employee |
| D. | Revenue growth |
| Answer» E. | |
| 4. |
According to Ray F. Boedecker, providing information for individuals and team evaluation is one of the objectives of ‘performance measures’. |
| A. | True |
| B. | False |
| Answer» B. False | |
| 5. |
According to Ray F. Boedecker, establishing a baseline measure and revealing trends is one of the objectives of ‘performance measures’. |
| A. | True |
| B. | False |
| Answer» B. False | |