MCQOPTIONS
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MCQOPTIONS
This section includes 2331 Mcqs, each offering curated multiple-choice questions to sharpen your UGC-NET knowledge and support exam preparation. Choose a topic below to get started.
| 1851. |
Which of the following are the primary functions of all organizations? |
| A. | operations, marketing, and human resources |
| B. | marketing, human resources, and finance/accounting |
| C. | sales, quality control, and operations |
| D. | marketing, operations, and finance/accounting |
| Answer» E. | |
| 1852. |
Which of the following is not an element of the management process? |
| A. | pricing |
| B. | staffing |
| C. | planning |
| D. | controlling |
| Answer» B. staffing | |
| 1853. |
All of the following decisions fall within the scope of operationsmanagement except for |
| A. | financial analysis |
| B. | design of products and processes |
| C. | location of facilities |
| D. | quality management |
| Answer» B. design of products and processes | |
| 1854. |
An operations manager is not likely to be involved in |
| A. | the design of products and services to satisfy customers' wants and needs |
| B. | the quality of products and services to satisfy customers' wants and needs |
| C. | the identification of customers' wants and needs |
| D. | work scheduling to meet the due dates promised to customers |
| Answer» D. work scheduling to meet the due dates promised to customers | |
| 1855. |
The responsibilities of the operations manager include |
| A. | planning, organizing, staffing, procuring, and reviewing |
| B. | forecasting, designing, planning, organizing, and controlling |
| C. | forecasting, designing, operating, procuring, and reviewing |
| D. | planning, organizing, staffing, leading, and controlling |
| Answer» E. | |
| 1856. |
Who among the following is associated with contributions to qualitycontrol in operations management? |
| A. | charles babbage |
| B. | henry ford |
| C. | frank gilbreth |
| D. | w. edwards deming |
| Answer» E. | |
| 1857. |
Taylor and Deming would have both agreed that |
| A. | whirlpool's global strategy is a good one |
| B. | eli whitney was an important contributor to statistical theory |
| C. | management must do more to improve the work environment and its processes so that quality can be improved |
| D. | productivity is more important than quality |
| Answer» D. productivity is more important than quality | |
| 1858. |
Henry Ford is noted for his contributions to |
| A. | standardization of parts |
| B. | statistical quality control |
| C. | assembly line operations |
| D. | scientific management |
| Answer» D. scientific management | |
| 1859. |
Walter Shewhart is listed among the important people of operationsmanagement because of his contributions to |
| A. | assembly line production |
| B. | measuring the productivity in the service sector |
| C. | just-in-time inventory methods |
| D. | statistical quality control |
| Answer» E. | |
| 1860. |
Which of the following has been the main driver to the globalization ofbusiness? |
| A. | the higher standards of living in the u.s. and europe |
| B. | technology |
| C. | the nafta trade agreement |
| D. | the increasing ethnic diversity within countries |
| Answer» C. the nafta trade agreement | |
| 1861. |
A recent consumer survey conducted for a car dealership indicates that,when buying a car, customers are primarily concerned with the salesperson's ability to explain the car's features, the salesperson's friendliness, and the dealer's honesty. The dealership should be especially concerned with which dimensions of service quality? |
| A. | communication, courtesy, and credibility |
| B. | competence, courtesy, and security |
| C. | competence, responsiveness, and reliability |
| D. | communication, responsiveness, and reliability |
| Answer» B. competence, courtesy, and security | |
| 1862. |
Operations management is applicable |
| A. | mostly to the service sector |
| B. | to services exclusively |
| C. | mostly to the manufacturing sector |
| D. | to manufacturing and service sectors |
| Answer» E. | |
| 1863. |
A worker operates a shear press. She notices that the metal sheets she iscutting have curled edges. Who should get the first "shot" at solving the problem? |
| A. | the foreman |
| B. | a member of the quality control department |
| C. | the operator herself |
| D. | an engineer |
| Answer» D. an engineer | |
| 1864. |
"Poka-yoke" is the Japanese term for |
| A. | card |
| B. | foolproof |
| C. | continuous improvement |
| D. | fishbone diagram |
| Answer» C. continuous improvement | |
| 1865. |
The goal of inspection is to |
| A. | detect a bad process immediately |
| B. | add value to a product or service |
| C. | correct deficiencies in products |
| D. | correct system deficiencies |
| Answer» B. add value to a product or service | |
| 1866. |
When a sample measurement falls inside the control limits, it means that |
| A. | each unit manufactured is good enough to sell |
| B. | the process limits cannot be determined statistically |
| C. | the process output exceeds the requirements |
| D. | if there is no other pattern in the samples, the process is in control |
| Answer» E. | |
| 1867. |
A quality circle holds a brainstorming session and attempts to identify the factors responsible for flaws in a product. Which tool do you suggest they useto organize their findings? |
| A. | ishikawa diagram |
| B. | pareto chart |
| C. | process chart |
| D. | control charts |
| Answer» B. pareto chart | |
| 1868. |
If a sample of parts is measured and the mean of the measurements isoutside the control limits the process is |
| A. | in control, but not capable of producing within the established control limits |
| B. | out of control and the process should be investigated for assignable variation |
| C. | within the established control limits with only natural causes of variation |
| D. | monitored closely to see if the next sample mean will also fall outside the control limits |
| Answer» C. within the established control limits with only natural causes of variation | |
| 1869. |
A fishbone diagram is also known as a |
| A. | cause-and-effect diagram |
| B. | poka-yoke diagram |
| C. | kaizen diagram |
| D. | taguchi diagram |
| Answer» B. poka-yoke diagram | |
| 1870. |
The process improvement technique that sorts the "vital few" from the"trivial many" is |
| A. | taguchi analysis |
| B. | pareto analysis |
| C. | benchmarking |
| D. | yamaguchi analysis |
| Answer» C. benchmarking | |
| 1871. |
Among the tools of TQM, the tool ordinarily used to aid in understandingthe sequence of events through which a product travels is a |
| A. | pareto chart |
| B. | flow chart |
| C. | check sheet |
| D. | taguchi map |
| Answer» C. check sheet | |
| 1872. |
Pareto charts are used to |
| A. | identify inspection points in a process |
| B. | outline production schedules |
| C. | organize errors, problems or defects |
| D. | show material flow |
| Answer» D. show material flow | |
| 1873. |
A quality loss function utilizes all of the following costs except |
| A. | the cost of scrap and repair |
| B. | the cost of customer dissatisfaction |
| C. | inspection, warranty, and service costs |
| D. | sales costs |
| Answer» E. | |
| 1874. |
Costs of dissatisfaction, repair costs, and warranty costs are elements ofcost in the |
| A. | taguchi loss function |
| B. | pareto chart |
| C. | iso 9000 quality cost calculator |
| D. | process chart |
| Answer» B. pareto chart | |
| 1875. |
The process of identifying other organizations that are best at some facetof your operations and then modeling your organization after them is known as |
| A. | continuous improvement |
| B. | employee empowerment |
| C. | benchmarking |
| D. | copycatting |
| Answer» D. copycatting | |
| 1876. |
The philosophy of zero defects is |
| A. | unrealistic |
| B. | prohibitively costly |
| C. | an ultimate goal; in practice, 1 to 2% defects is acceptable |
| D. | consistent with the commitment to continuous improvement |
| Answer» E. | |
| 1877. |
Based on his 14 Points, Deming is a strong proponent of |
| A. | inspection at the end of the production process |
| B. | an increase in numerical quotas to boost productivity |
| C. | looking for the cheapest supplier |
| D. | training and knowledge |
| Answer» E. | |
| 1878. |
A successful TQM program incorporates all of the following except |
| A. | continuous improvement |
| B. | employment involvement |
| C. | benchmarking |
| D. | centralized decision making authority |
| Answer» E. | |
| 1879. |
Total Quality Management emphasizes |
| A. | the responsibility of the quality control staff to identify and solve all quality-related problems |
| B. | a commitment to quality that goes beyond internal company issues to suppliers and customers |
| C. | a system where strong managers are the only decision makers |
| D. | a process where mostly statisticians get involved |
| Answer» C. a system where strong managers are the only decision makers | |
| 1880. |
Which of the following is true about ISO 14000 certification? |
| A. | it is a prerequisite for iso 9000 certification |
| B. | it indicates a higher level of adherence to standards than iso 9000 |
| C. | it is only sought by companies exporting their goods |
| D. | it deals with environmental management |
| Answer» E. | |
| 1881. |
ISO 9000 seeks standardization in terms of |
| A. | products |
| B. | production procedures |
| C. | suppliers' specifications |
| D. | procedures to manage quality |
| Answer» E. | |
| 1882. |
Inspection, scrap, and repair are examples of |
| A. | internal costs |
| B. | external costs |
| C. | costs of dissatisfaction |
| D. | societal costs |
| Answer» B. external costs | |
| 1883. |
According to the manufacturing-based definition of quality, |
| A. | quality is the degree of excellence at an acceptable price and the control of variability at an acceptable cost |
| B. | quality depends on how well the product fits patterns of consumer preferences |
| C. | even though quality cannot be defined, you know what it is |
| D. | quality is the degree to which a specific product conforms to standards |
| Answer» E. | |
| 1884. |
"Quality is defined by the customer" is |
| A. | an unrealistic definition of quality |
| B. | a user-based definition of quality |
| C. | a manufacturing-based definition of quality |
| D. | a product-based definition of quality |
| Answer» C. a manufacturing-based definition of quality | |
| 1885. |
From the following which one is not included in quality cost. |
| A. | internal failure cost |
| B. | appraisal cost |
| C. | prevention cost |
| D. | implicit cost |
| Answer» E. | |
| 1886. |
Broadly quality does not include |
| A. | fitness for use |
| B. | grade |
| C. | degree of excellence |
| D. | price |
| Answer» E. | |
| 1887. |
Quality planning does not include |
| A. | identify the customers |
| B. | determine their needs |
| C. | determine levels of management |
| D. | optimize the product features to meet our and customer needs. |
| Answer» D. optimize the product features to meet our and customer needs. | |
| 1888. |
The five pillars of TQMinclude- product,process,system,people,and…………... |
| A. | motivation |
| B. | communication |
| C. | leadership |
| D. | supervision |
| Answer» D. supervision | |
| 1889. |
Public responsibility is a…………..in TQM. |
| A. | technique |
| B. | process |
| C. | method |
| D. | principle |
| Answer» E. | |
| 1890. |
In order to build quality in the culture, a……………..is established toprovide overall direction.It is the driver for the TQM engine. |
| A. | quality council |
| B. | quality method |
| C. | quality system |
| D. | quality circles |
| Answer» B. quality method | |
| 1891. |
………..is a small group of employees in the same work area or doingsimilar work who voluntarily meet regularly to identify,analyse and resolve work related problems leading to improvement in their total performance. |
| A. | quality council |
| B. | quality method |
| C. | quality system |
| D. | quality circles |
| Answer» E. | |
| 1892. |
………..is a company wide strategy to cut lead times in all phases ofmanufacturing and office operation. |
| A. | jit |
| B. | qrm |
| C. | vmi |
| D. | mrp |
| Answer» C. vmi | |
| 1893. |
………is a information system to harmoniously control the productionquantities in every process .It is a tool to achieve just –in – time production. |
| A. | kenban system |
| B. | autonomation |
| C. | two-bin system |
| D. | jit |
| Answer» B. autonomation | |
| 1894. |
………..means to build in a mechanism a means to prevent massproduction of defective work in machine or product line. |
| A. | kenban system |
| B. | autonomation |
| C. | two-bin system |
| D. | jit |
| Answer» C. two-bin system | |
| 1895. |
From the following which one is not included in distribution strategies |
| A. | cross docking |
| B. | milk runs |
| C. | autonomation |
| D. | direct shipping |
| Answer» D. direct shipping | |
| 1896. |
The father of JIT |
| A. | taylor |
| B. | taiichi ohno |
| C. | james morehouse |
| D. | drucker |
| Answer» C. james morehouse | |
| 1897. |
In ………….approch the supplier and not the retailer, is responsibleformanaging and replenishing inventory. |
| A. | jit |
| B. | qrm |
| C. | vmi |
| D. | mrp |
| Answer» D. mrp | |
| 1898. |
………..is the movement of material from receiving docks directly to theshipping docks. |
| A. | cross docking |
| B. | milk runs |
| C. | autonomation |
| D. | direct shipping |
| Answer» B. milk runs | |
| 1899. |
………is a route in which a truck either delivers product from a singlesupplier to multiple retailers or goes from multiple suppliers to single retailer. |
| A. | cross docking |
| B. | milk runs |
| C. | autonomation |
| D. | direct shipping |
| Answer» C. autonomation | |
| 1900. |
……….is a standard of performance. |
| A. | cross docking |
| B. | milk runs |
| C. | autonomation |
| D. | benchmarking |
| Answer» E. | |