2331 + Mcqs in Management Page 40 McqOptions

1951.	An effective ……….process in supply chain requires integration of firmsmanufacturing ,logistics and marketing plans.
A.	crm
B.	customer service management
C.	order fulfillment
D.	demand management
Answer» D. demand management

Discussion

1952.	VMI stands for………….
A.	vendor managed inventory
B.	value managed inventory
C.	vendor marketing inventory
D.	value marketing inventory
Answer» B. value managed inventory

Discussion

1953.	The …………….. management process needs to balance the customersrequirements with the firms supply capabilities.
A.	customer relationship management
B.	customer service management
C.	demand management
D.	operational management
Answer» D. operational management

Discussion

1954.	At strategic level ,the customer service management process is concernedwith designing the process for managing the ………
A.	crm
B.	psa
C.	cpfr
D.	vmi
Answer» C. cpfr

Discussion

1955.	The…………….process is the firms face to the customer.
A.	customer relationship management
B.	demand management
C.	procurement management
D.	customer service management
Answer» E.

Discussion

1956.	At………… level ,the CRM process provides the framework for managingrelationships with customers .
A.	operational
B.	strategic
C.	functional
D.	activity
Answer» C. functional

Discussion

1957.	In CRM – PSA stands for……….
A.	product and service agreements
B.	plan service agreements
C.	policy service agreements
D.	promotion service agreements
Answer» B. plan service agreements

Discussion

1958.	The activities in supply chain process reside inside a……………,but anentire process will not be contained with in one function.
A.	process
B.	activity
C.	functional silo
D.	objective
Answer» D. objective

Discussion

1959.	In CRM customer teams tailor……………… to meet the needs of keyaccounts and segments of other customers.
A.	product and service agreements
B.	plan service agreements
C.	policy service agreements
D.	promotion service agreements
Answer» B. plan service agreements

Discussion

1960.	The returns process in supply chain management renamed by GlobalSupply Chain Forum as……………..
A.	returns management
B.	supplier relationship management
C.	order fulfillment
D.	demand management
Answer» B. supplier relationship management

Discussion

1961.	The procurement process in supply chain management renamed by GlobalSupply Chain Forum as………….
A.	demand management
B.	manufacturing flow management
C.	returns management
D.	supplier relationship management
Answer» E.

Discussion

1962.	In supply chain process………….is defined as “the act of buying all those activities necessary to acquire goods and services consistent with userrequirements.
A.	collection
B.	buying
C.	procurement
D.	assembling
Answer» D. assembling

Discussion

1963.	The Globel Supply Chain Form identified ………………key process thatmake up the core of supply chain management.
A.	five
B.	six
C.	seven
D.	eight
Answer» E.

Discussion

1964.	The fundamental objective of supply chain management is……….
A.	supply goods
B.	create goods
C.	add value
D.	identify supplier
Answer» D. identify supplier

Discussion

1965.	Supply chain is also referred as…………
A.	supply force
B.	chain of manufacturing centre
C.	logistic network
D.	warehouse network
Answer» D. warehouse network

Discussion

1966.	Integration of business economics and strategic planning has given rise toa new area of study called__________.
A.	micro economics
B.	corporate economics
C.	macro economics
D.	managerial economics
Answer» C. macro economics

Discussion

1967.	………….. is a set of approaches utilized to efficiently intergrate suppliers ,manufacturers,warehouses,and stores,so that merchandise is produced anddistributed,at the right quantities,to the right location ,and at the right time,in order to minimize system wide costs while satisfying service level requirements.
A.	logistic management
B.	supply chain management
C.	operational management
D.	production management
Answer» C. operational management

Discussion

1968.	………….. happens in manufacturing when information about consumerdemand for any product becomes increasingly distorted as it moves upstream in the manufacturing process.
A.	information effect
B.	bullwhip effect
C.	supply effect
D.	demand effect
Answer» C. supply effect

Discussion

1969.	The collective learning in the organization, especially how to coordinatediverse production skills and integrate multiple streams of technologies, is called
A.	innovative constraint.
B.	second-tier competency.
C.	corporate skill.
D.	core competency.
Answer» E.

Discussion

1970.	“3PL” involves using a supplier to provide _______ services.
A.	marketing
B.	design
C.	logistics
D.	contract manufacturing
Answer» D. contract manufacturing

Discussion

1971.	The impact of cost reduction on profits is much larger than the impact ofincreased
A.	innovation.
B.	production.
C.	information.
D.	sales. 43. _______ considers how your organization competes and is an essential
Answer» E.

Discussion

1972.	_______ is the design of seamless value-added processes acrossorganization boundaries to meet the real needs of the end customer.
A.	operations
B.	supply chain management
C.	process engineering
D.	value charting
Answer» C. process engineering

Discussion

1973.	Identify from the following list a major strategic risk associated withoutsourcing.
A.	outsourcing landed cost is usually higher than insourcing cost.
B.	the supplier is purchased by a competitor
C.	the business loses sight of market trends.
D.	the cost of supplied material is passed on to the customer.
Answer» C. the business loses sight of market trends.

Discussion

1974.	_______ is a tool to chart how individual processes are currently beingconducted and to help lay out new improved processes.
A.	process mapping
B.	pareto charting
C.	supply chain design
D.	design chain mapping
Answer» B. pareto charting

Discussion

1975.	A supply chain is made up of a series of processes that involve an input, a_______, and an output.
A.	shipment
B.	supplier
C.	customer
D.	transformation
Answer» E.

Discussion

1976.	The _______ has made it possible for other companies to eliminateintermediaries and sell directly to the end consumer.
A.	scm
B.	internet
C.	competition
D.	global sourcing
Answer» C. competition

Discussion

1977.	In the 1980s, Toyota and Honda outcompeted American carmakersbecause they relied on suppliers for approximately _______ percent of a car’s value.
A.	30
B.	45
C.	60
D.	80
Answer» E.

Discussion

1978.	Value stream mapping is an application of process mapping, developed toapply _______ principles to process improvement.
A.	management
B.	lean
C.	supply chain
D.	cycle time
Answer» C. supply chain

Discussion

1979.	_______ analysis relates to what processes, activities, and decisionsactually create costs in your supply chain.
A.	cost driver
B.	value proposition
C.	cost reduction
D.	target costing
Answer» B. value proposition

Discussion

1980.	Rolex watches can only be found in a limited number of intermediaries.This is an example of……….
A.	high-end distribution
B.	intensive distribution
C.	quality distribution
D.	exclusive distribution
Answer» E.

Discussion

1981.	Smart companies coordinate their logistics strategies and forge strongpartnership with suppliers and customers to improve customer service and reduce channel cost through………………
A.	cross-company teams
B.	partnering
C.	segregated departmentalization
D.	cross –functional,cross-company teams
Answer» E.

Discussion

1982.	Today , a growing number of firms now outsource some or all of theirlogistics to…………..
A.	disintermediaries
B.	competitors
C.	cross-functional teams
D.	third-party logistics providers
Answer» E.

Discussion

1983.	Julie Newmar recognizes that her company needs to provide better customer service and trim distribution costs through teamwork, both insidethe company and among all marketing channel organizations. Julie will begin the practice of………..
A.	customer relationship management
B.	horizontal marketing system management
C.	supply chain management
D.	integrated logistics management
Answer» E.

Discussion

1984.	Companies manage their supply chains through………… .
A.	skilled operators
B.	information
C.	transportation modes
D.	the internet
Answer» C. transportation modes

Discussion

1985.	Which of the following transportation modes is used for digital products?
A.	ship
B.	rail
C.	air
D.	the internet
Answer» E.

Discussion

1986.	To reduce inventory management costs, many companies use a system called…………, which involves carrying only small inventories of parts ormerchandise,often only enough for a few days of operation.
A.	limited inventory logistics
B.	supply chain management
C.	reduction-inventory management
D.	just-in-time logistics
Answer» E.

Discussion

1987.	Most companies practice strong PRM to forge long-term relationships withchannel members.what does PRM stands for?
A.	personal roster maintenance
B.	partner relationship management
C.	potential relationship management
D.	primary relationship management
Answer» C. potential relationship management

Discussion

1988.	Marketing logistics involves getting the right product to the right customer in the right place at the right time. Which one of the following is not includedin this process?
A.	implementing the plan for the flow of goods and services
B.	gathering customer's ideas for new products
C.	planning the physical flow of goods and services
D.	controlling the physical flow of goods, services, and information
Answer» C. planning the physical flow of goods and services

Discussion

1989.	Marketing channel management calls for selecting, managing,……… , andevaluating channel members over time.
A.	reinstating
B.	motivating
C.	reducing conflict
D.	reducing waste
Answer» C. reducing conflict

Discussion

1990.	Channel members should be evaluated using all of the following criteriaexcept which one?
A.	control
B.	economic factors
C.	adaptive criteria
D.	channel leadership
Answer» E.

Discussion

1991.	It is common for international marketers to………. their channel strategiesfor each country.
A.	adapt
B.	seek approval for
C.	restrict
D.	extend
Answer» B. seek approval for

Discussion

1992.	Sometimes a producer chooses only a few dealers in a territory to distributeits products or services.Generally these dealers are given a right to…………..
A.	corporate
B.	administered
C.	intensive
D.	exclusive.
Answer» E.

Discussion

1993.	Which type of product might require a more direct marketing channel toavoid delays and too much handling?
A.	products in their maturity stage
B.	perishable products
C.	high-priced products
D.	lower-priced products
Answer» C. high-priced products

Discussion

1994.	Which of the following should be the first step in designing a marketingchannel?
A.	identifying what consumers want from the channel
B.	evaluating intermediaries
C.	analyzing channel alternatives
D.	identifying channel objectives
Answer» B. evaluating intermediaries

Discussion

1995.	Companies should state their channel objectives in terms of targeted levels ……
A.	customer service
B.	efficiency and reduced conflict
C.	profitability
D.	fair prices
Answer» B. efficiency and reduced conflict

Discussion

1996.	In many industries,traditional intermediaries are dropping by the waysidebecause of changes in ……………and the growth of …………….marketing.
A.	technology;direct and online
B.	franchise structure;independent
C.	federal laws;business-to business
D.	state and local laws;target
Answer» B. franchise structure;independent

Discussion

1997.	The major disadvantage of a multichannel system is that it is harder tocontrol and it can generate…………
A.	fewer domestic sales
B.	less net profit
C.	declining employee morale
D.	greater conflict
Answer» E.

Discussion

1998.	Hybrid marketing systems are also called………… .
A.	multichannel distribution systems
B.	horizontal multichannel systems
C.	administered franchises
D.	dual distribution systems
Answer» B. horizontal multichannel systems

Discussion

1999.	A distinguishing feature of a contractual VMS is that coordination and conflict management among the independent members of the channel areattained through…………….
A.	contractual agreements
B.	working partnerships
C.	oral agreements
D.	limited liability corporations.
Answer» B. working partnerships

Discussion

2000.	Leadership in which type of marketing system is assumed not through common ownership or contractual ties but through the size and power of one or a few dominant channel members?
A.	administered vms
B.	horizontal marketing system
C.	corporate vms
D.	conventional marketing channel .
Answer» B. horizontal marketing system

Discussion

Explore topic-wise MCQs in UGC-NET.

An effective ……….process in supply chain requires integration of firmsmanufacturing ,logistics and marketing plans.

VMI stands for………….

The …………….. management process needs to balance the customersrequirements with the firms supply capabilities.

At strategic level ,the customer service management process is concernedwith designing the process for managing the ………

The…………….process is the firms face to the customer.

At………… level ,the CRM process provides the framework for managingrelationships with customers .

In CRM – PSA stands for……….

The activities in supply chain process reside inside a……………,but anentire process will not be contained with in one function.

In CRM customer teams tailor……………… to meet the needs of keyaccounts and segments of other customers.

The returns process in supply chain management renamed by GlobalSupply Chain Forum as……………..

The procurement process in supply chain management renamed by GlobalSupply Chain Forum as………….

In supply chain process………….is defined as “the act of buying all those activities necessary to acquire goods and services consistent with userrequirements.

The Globel Supply Chain Form identified ………………key process thatmake up the core of supply chain management.

The fundamental objective of supply chain management is……….

Supply chain is also referred as…………

Integration of business economics and strategic planning has given rise toa new area of study called__________.

………….. happens in manufacturing when information about consumerdemand for any product becomes increasingly distorted as it moves upstream in the manufacturing process.

The collective learning in the organization, especially how to coordinatediverse production skills and integrate multiple streams of technologies, is called

“3PL” involves using a supplier to provide _______ services.

The impact of cost reduction on profits is much larger than the impact ofincreased

_______ is the design of seamless value-added processes acrossorganization boundaries to meet the real needs of the end customer.

Identify from the following list a major strategic risk associated withoutsourcing.

_______ is a tool to chart how individual processes are currently beingconducted and to help lay out new improved processes.

A supply chain is made up of a series of processes that involve an input, a_______, and an output.

The _______ has made it possible for other companies to eliminateintermediaries and sell directly to the end consumer.

In the 1980s, Toyota and Honda outcompeted American carmakersbecause they relied on suppliers for approximately _______ percent of a car’s value.

Value stream mapping is an application of process mapping, developed toapply _______ principles to process improvement.

_______ analysis relates to what processes, activities, and decisionsactually create costs in your supply chain.

Rolex watches can only be found in a limited number of intermediaries.This is an example of……….

Smart companies coordinate their logistics strategies and forge strongpartnership with suppliers and customers to improve customer service and reduce channel cost through………………

Today , a growing number of firms now outsource some or all of theirlogistics to…………..

Julie Newmar recognizes that her company needs to provide better customer service and trim distribution costs through teamwork, both insidethe company and among all marketing channel organizations. Julie will begin the practice of………..

Companies manage their supply chains through………… .

Which of the following transportation modes is used for digital products?

To reduce inventory management costs, many companies use a system called…………, which involves carrying only small inventories of parts ormerchandise,often only enough for a few days of operation.

Most companies practice strong PRM to forge long-term relationships withchannel members.what does PRM stands for?

Marketing logistics involves getting the right product to the right customer in the right place at the right time. Which one of the following is not includedin this process?

Marketing channel management calls for selecting, managing,……… , andevaluating channel members over time.

Channel members should be evaluated using all of the following criteriaexcept which one?

It is common for international marketers to………. their channel strategiesfor each country.

Sometimes a producer chooses only a few dealers in a territory to distributeits products or services.Generally these dealers are given a right to…………..

Which type of product might require a more direct marketing channel toavoid delays and too much handling?

Which of the following should be the first step in designing a marketingchannel?

Companies should state their channel objectives in terms of targeted levels ……

In many industries,traditional intermediaries are dropping by the waysidebecause of changes in ……………and the growth of …………….marketing.

The major disadvantage of a multichannel system is that it is harder tocontrol and it can generate…………

Hybrid marketing systems are also called………… .

A distinguishing feature of a contractual VMS is that coordination and conflict management among the independent members of the channel areattained through…………….

Leadership in which type of marketing system is assumed not through common ownership or contractual ties but through the size and power of one or a few dominant channel members?