MCQOPTIONS
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				| 1. | 
                                    Walter Shewhart is listed among the important people of operations management because of his contributions to | 
                            
| A. | assembly line production | 
| B. | measuring the productivity in the service sector | 
| C. | statistical quality control | 
| D. | all of the above | 
| Answer» D. all of the above | |