

MCQOPTIONS
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1. |
Components of a CRM system are:I. Users II. Hardware and Operating Systems III. CRM Software IV. Business Processes |
A. | 3 &4 |
B. | 1, 2, 3 & 4 |
C. | 2 & 4 |
D. | 1,2 & 3 |
Answer» C. 2 & 4 | |