Compared with low-contact services, customers of high-contact services – McqOptions

MCQOPTIONS

1.	Compared with low-contact services, customers of high-contact services are more likely to judgeservice quality on the basis of:
A.	Price of the service
B.	Processes used in carrying out the service
C.	Intangible outcomes eg. The performance of an investment portfolio
D.	Tangible outcomes
Answer» C. Intangible outcomes eg. The performance of an investment portfolio

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