All of the following would be examples of persuasive presentations EXCEPT

convincing upper management to accept a proposal for hiring additional personnel.

selling a company's service to a new client.

changing an audience's opinion to secure enough votes for an innovative new policy.

stroking the audience's egos to validate their commitment to the organization.

convincing upper management to accept a proposal for hiring additional personnel.

Good strategies for planning oral presentations include all of the following EXCEPT

simplifying what you want to say.

learning about the physical conditions in which you will be speaking.

analyzing the audience and adapting the message to them.

incorporating proper headings and paragraph indentation.

simplifying what you want to say.

Which of the following purposes of an oral presentation is specific in nature?

"this presentation will show that some departments are not providing high levels of customer service."

"this presentation will cover interpersonal skills, telephone etiquette, and up selling."

"this presentation will show that some departments are not providing high levels of customer service."

"this presentation will cover customer service."

"this presentation will explain why customers are so important to the success of the company."

Organizations expect writing to be professional and free from typographical and grammatical errors, so it makes sense to

have documents sent out to a professional printer to have copies made

rely exclusively on spell check software programs.

depend on secretaries to do all of your writing.

edit and proofread your written documents carefully and more than once.

have documents sent out to a professional printer to have copies made

Reading for information about what is happening within your organization is called :

reading for internal information

49 + Mcqs in Business Communications in Bachelor of Commerce (B Com) Page 1 McqOptions

1.	Listening has been identified as one of the seven habits of highly effective people by :
A.	lundsteen
B.	stephen covey
C.	lee iacocca
D.	tom peters
Answer» C. lee iacocca

Discussion

2.	................ must be encoded in message form, keeping the requirements of audience in mind.
A.	perception
B.	needs
C.	idea
D.	convenience
Answer» D. convenience

Discussion

3.	_____is a communication which contains the decision of the higher authority of the organization.
A.	amendment.
B.	resolution.
C.	debate.
D.	minutes.
Answer» C. debate.

Discussion

4.	____is done by drawing a list of the items of business to be transacted at the meeting.
A.	minutes.
B.	resolution.
C.	invitation.
D.	agenda.
Answer» E.

Discussion

5.	In................. speakers choice of words unintentionally communicates something more than what the actual words state.
A.	formal communication
B.	informal communication
C.	meta communication
D.	none of these
Answer» D. none of these

Discussion

6.	In ............. , the receiver holds preconceived notions, which shape the way a receiver decodes the sender's message.
A.	discriminative listening
B.	biased listening
C.	evaluative listening
D.	appreciative listening
Answer» C. evaluative listening

Discussion

7.	In .................. form of communication, a subordinate is permitted to communicate with the boss of his boss.
A.	chain
B.	circular
C.	inverted v
D.	wheel
Answer» D. wheel

Discussion

8.	____and testimonials are important because they express the opinion of others the applicant s suitability for a position.
A.	references.
B.	qualification.
C.	service certificate.
D.	letters.
Answer» B. qualification.

Discussion

9.	It involves how we say something in different pitch, tone and voice modulation such as slow or fast.
A.	kinesics
B.	proxemics
C.	time language
D.	paralanguage
Answer» E.

Discussion

10.	When Respected Sir is the salutation the appropriate complimentary clause is ____
A.	yours sincerely.
B.	yours faithfully.
C.	yours affectionately.
D.	yours lovingly.
Answer» B. yours faithfully.

Discussion

11.	One of the major drawbacks of the grapevine is that it may spread ____news which may sometimes prove harmful even to the employees.
A.	baseless.
B.	good.
C.	urgent.
D.	secret
Answer» E.

Discussion

12.	Communication is something so simple and difficult that we can never put it in simple words - says___
A.	t.s.matthews.
B.	peter.f.drucker.
C.	newman.
D.	james
Answer» B. peter.f.drucker.

Discussion

13.	__________ is the process of exchanging messages between a sender and a receiver.
A.	channelling
B.	communication
C.	feedback
D.	listening
Answer» C. feedback

Discussion

14.	Email is a growing channel of communication. However, what percent of emails received are misunderstood?
A.	10%
B.	25%
C.	60%
D.	85%
Answer» D. 85%

Discussion

15.	Organizations hiring hundreds of new employees every year must adopt a more ------- towards the recruiting process.
A.	systematic approach
B.	organizational approach
C.	direct approach
D.	indirect approach
Answer» B. organizational approach

Discussion

16.	Screening stage, --- stage and final stage are the three stages of interview process.
A.	collection
B.	opportunity
C.	selection
D.	all of the above
Answer» D. all of the above

Discussion

17.	The communication cycle, the process of re translation of signals into ideas is called
A.	encoding.
B.	decoding.
C.	response.
D.	feedback.
Answer» C. response.

Discussion

18.	If each line in the inside address is started after leaving a small gap, it is known as
A.	block form.
B.	correct form.
C.	indented form.
D.	address form.
Answer» D. address form.

Discussion

19.	All the following types of information can be posted on the intranet, except:
A.	employee benefits
B.	declared holidays
C.	company policies
D.	performance appraisals
Answer» E.

Discussion

20.	All of the following would be examples of persuasive presentations EXCEPT
A.	selling a company's service to a new client.
B.	changing an audience's opinion to secure enough votes for an innovative new policy.
C.	stroking the audience's egos to validate their commitment to the organization.
D.	convincing upper management to accept a proposal for hiring additional personnel.
Answer» D. convincing upper management to accept a proposal for hiring additional personnel.

Discussion

21.	Good strategies for planning oral presentations include all of the following EXCEPT
A.	learning about the physical conditions in which you will be speaking.
B.	analyzing the audience and adapting the message to them.
C.	incorporating proper headings and paragraph indentation.
D.	simplifying what you want to say.
Answer» D. simplifying what you want to say.

Discussion

22.	A meeting without an agenda is like a ship without a destination. This means that the meeting :
A.	has no goal
B.	lacks leadership
C.	is inconclusive
D.	is disorganized
Answer» B. lacks leadership

Discussion

23.	If you are the Advertising Manager of a company, your peers would include:
A.	market research manager
B.	vice president marketing
C.	marketing executive
D.	vice president sales
Answer» B. vice president marketing

Discussion

24.	The sender encodes the message which is decoded by the receiver according to the --------of what has been communicated.
A.	perception
B.	needs
C.	idea
D.	convenience
Answer» B. needs

Discussion

25.	................. of the message is referred to as the objectives of the sender underlying the words
A.	object
B.	intent
C.	idea
D.	data
Answer» C. idea

Discussion

26.	A perceptual zone, on the basis of which inferences are made or thought structured, is called:
A.	distraction
B.	lack of language skill
C.	frame of reference
D.	bypassing
Answer» D. bypassing

Discussion

27.	Our purpose in a ------------ presentation is to convince your listeners to accept your proposal
A.	informative
B.	persuasive
C.	image building
D.	multipurpose
Answer» C. image building

Discussion

28.	Which of the following purposes of an oral presentation is specific in nature?
A.	"this presentation will cover interpersonal skills, telephone etiquette, and up selling."
B.	"this presentation will show that some departments are not providing high levels of customer service."
C.	"this presentation will cover customer service."
D.	"this presentation will explain why customers are so important to the success of the company."
Answer» B. "this presentation will show that some departments are not providing high levels of customer service."

Discussion

29.	A................ focuses on your skills and experience, rather than on your chronological work history
A.	functional resume
B.	mini resume
C.	combination resume
D.	chronological resume
Answer» B. mini resume

Discussion

30.	A --------- starts by listing your work history, with the most recent position listed first.
A.	functional resume
B.	mini resume
C.	combination resume
D.	chronological resume
Answer» E.

Discussion

31.	Our purpose in a ---------- presentation is to move your audience to take your suggested action.
A.	informative
B.	persuasive
C.	image building
D.	decision making
Answer» E.

Discussion

32.	The purpose of a -------------- is to help the management identify the reasons underlying a situation that management already know.
A.	report
B.	memos
C.	letters
D.	circulars
Answer» B. memos

Discussion

33.	Which of the following is not an element of front matters of business report?
A.	introduction
B.	cover letter
C.	acknowledgement
D.	table of contents
Answer» B. cover letter

Discussion

34.	Which of the following is not an element of back matters of business report?
A.	appendix
B.	list of references
C.	bibliography
D.	conclusion
Answer» E.

Discussion

35.	A------------ includes rules for forming compound words, abbreviating technical terms, and writing unusual or difficult words
A.	appendix
B.	list of references
C.	bibliography
D.	glossary
Answer» E.

Discussion

36.	Materials distributed to the audience to supplement the contents of the presentationis:
A.	hand-outs
B.	cue-cards
C.	attention grabbers
D.	none of these
Answer» B. cue-cards

Discussion

37.	The speaker presents questions or issues that both speaker and audience have agreed on in advance. This is characteristic of a(n)
A.	powerpoint presentation.
B.	guided presentation.
C.	interactive presentation.
D.	monologue presentation.
Answer» C. interactive presentation.

Discussion

38.	Which of the following does NOT involve communicating in the workplace?
A.	answering customer letters
B.	listening to instructions
C.	lifting heavy boxes
D.	working on a team project
Answer» D. working on a team project

Discussion

39.	Different components of the presentation that attract the attention of audience are:
A.	hand-outs
B.	cue-cards
C.	attention grabbers
D.	none of these
Answer» D. none of these

Discussion

40.	Organizations expect writing to be professional and free from typographical and grammatical errors, so it makes sense to
A.	rely exclusively on spell check software programs.
B.	depend on secretaries to do all of your writing.
C.	edit and proofread your written documents carefully and more than once.
D.	have documents sent out to a professional printer to have copies made
Answer» D. have documents sent out to a professional printer to have copies made

Discussion

41.	The words cognizant and aware m ean the same thing. Using cognizant instead of aware is an example of :
A.	simple word
B.	complex word
C.	jargon
D.	frequently misused word
Answer» C. jargon

Discussion

42.	The primary purpose of a document that is written to convince readers to change their opinions is to
A.	answer a question
B.	building goodwill
C.	persuade
D.	inform
Answer» D. inform

Discussion

43.	A summary of your educational and academic backgrounds as well as teaching and research experience, publications, presentations, awards, honours and affiliations.
A.	resume
B.	curriculum vitae
C.	application letter
D.	hand-outs
Answer» C. application letter

Discussion

44.	When writing is not as good as it could be, you and your organization pay the price in all of the following EXCEPT:
A.	ineffective results
B.	reduced workload
C.	wasted time
D.	lost goodwill
Answer» C. wasted time

Discussion

45.	............. are usually the least formal method of written communication within the workplace and will usually include various notices or information relating to welfare and safety issues;
A.	manuals
B.	memos
C.	letters
D.	circulars
Answer» E.

Discussion

46.	We can define a presentation as an oral activity using visual electronic aids (such as LCD projectors) to discuss new ideas and information with a specific audience in an impressive and convincing manner.
A.	group discussion
B.	presentation
C.	group interview
D.	all the above.
Answer» C. group interview

Discussion

47.	................. are our body parts especially arms, legs, hands and head convey meaning.
A.	gestures
B.	proxemics
C.	time language
D.	paralanguage
Answer» B. proxemics

Discussion

48.	A report prepared in a prescribed form and presented according to an established procedure is ____report
A.	formal.
B.	informal.
C.	statutory.
D.	general.
Answer» B. informal.

Discussion

49.	Reading for information about what is happening within your organization is called :
A.	reading for pleasure
B.	reading for personal interest
C.	reading for internal information
D.	professional reading
Answer» D. professional reading

Discussion

Explore topic-wise MCQs in Bachelor of Commerce (B Com).

Listening has been identified as one of the seven habits of highly effective people by :

................ must be encoded in message form, keeping the requirements of audience in mind.

_____is a communication which contains the decision of the higher authority of the organization.

____is done by drawing a list of the items of business to be transacted at the meeting.

In................. speakers choice of words unintentionally communicates something more than what the actual words state.

In ............. , the receiver holds preconceived notions, which shape the way a receiver decodes the sender's message.

In .................. form of communication, a subordinate is permitted to communicate with the boss of his boss.

____and testimonials are important because they express the opinion of others the applicant s suitability for a position.

It involves how we say something in different pitch, tone and voice modulation such as slow or fast.

When Respected Sir is the salutation the appropriate complimentary clause is ____

One of the major drawbacks of the grapevine is that it may spread ____news which may sometimes prove harmful even to the employees.

Communication is something so simple and difficult that we can never put it in simple words - says___

__________ is the process of exchanging messages between a sender and a receiver.

Email is a growing channel of communication. However, what percent of emails received are misunderstood?

Organizations hiring hundreds of new employees every year must adopt a more ------- towards the recruiting process.

Screening stage, --- stage and final stage are the three stages of interview process.

The communication cycle, the process of re translation of signals into ideas is called

If each line in the inside address is started after leaving a small gap, it is known as

All the following types of information can be posted on the intranet, except:

All of the following would be examples of persuasive presentations EXCEPT

Good strategies for planning oral presentations include all of the following EXCEPT

A meeting without an agenda is like a ship without a destination. This means that the meeting :

If you are the Advertising Manager of a company, your peers would include:

The sender encodes the message which is decoded by the receiver according to the --------of what has been communicated.

................. of the message is referred to as the objectives of the sender underlying the words

A perceptual zone, on the basis of which inferences are made or thought structured, is called:

Our purpose in a ------------ presentation is to convince your listeners to accept your proposal

Which of the following purposes of an oral presentation is specific in nature?

A................ focuses on your skills and experience, rather than on your chronological work history

A --------- starts by listing your work history, with the most recent position listed first.

Our purpose in a ---------- presentation is to move your audience to take your suggested action.

The purpose of a -------------- is to help the management identify the reasons underlying a situation that management already know.

Which of the following is not an element of front matters of business report?

Which of the following is not an element of back matters of business report?

A------------ includes rules for forming compound words, abbreviating technical terms, and writing unusual or difficult words

Materials distributed to the audience to supplement the contents of the presentationis:

The speaker presents questions or issues that both speaker and audience have agreed on in advance. This is characteristic of a(n)

Which of the following does NOT involve communicating in the workplace?

Different components of the presentation that attract the attention of audience are:

Organizations expect writing to be professional and free from typographical and grammatical errors, so it makes sense to

The words cognizant and aware m ean the same thing. Using cognizant instead of aware is an example of :

The primary purpose of a document that is written to convince readers to change their opinions is to

A summary of your educational and academic backgrounds as well as teaching and research experience, publications, presentations, awards, honours and affiliations.

When writing is not as good as it could be, you and your organization pay the price in all of the following EXCEPT:

............. are usually the least formal method of written communication within the workplace and will usually include various notices or information relating to welfare and safety issues;

We can define a presentation as an oral activity using visual electronic aids (such as LCD projectors) to discuss new ideas and information with a specific audience in an impressive and convincing manner.

................. are our body parts especially arms, legs, hands and head convey meaning.

A report prepared in a prescribed form and presented according to an established procedure is ____report

Reading for information about what is happening within your organization is called :