Following steps can be taken to resolve these problems 

• Proper training of the personnel. 
• Provision of incentive based schemes. 
• Proper data base should be maintained by the company in order to provide efficient services.

(iii) A public transport corporation has hired 1,000 buses for the different routes for the passengers of metropolitan city. Most of the 3,000 crewmen (drivers, conduct, helpers etc) of these buses have been found to be wanting in satisfactorily dealing with public and daily commuters. They seem to be little interested in the job and the job seem to have lost all meaning to them.