MCQOPTIONS
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				| 1. | 
                                    All of the following costs are likely to decrease as a result of better quality except ______________. | 
                            
| A. | customer dissatisfaction costs | 
| B. | Inspection costs | 
| C. | Maintenance costs | 
| D. | Warranty and service costs | 
| Answer» D. Warranty and service costs | |