MCQOPTIONS
Saved Bookmarks
MCQOPTIONS
This section includes 74 Mcqs, each offering curated multiple-choice questions to sharpen your Bachelor of Science in Computer Science (BSc Hotel Management) knowledge and support exam preparation. Choose a topic below to get started.
| 51. |
The arbitrary time that is supposed to be the end of the financial transaction for a particular day is known as |
| A. | End of the day |
| B. | Check out time |
| C. | Sleeper |
| D. | none of these |
| Answer» B. Check out time | |
| 52. |
Concierge service are normally part of |
| A. | Sales department |
| B. | The Reservation department |
| C. | The Room division |
| D. | Food and beverage division |
| Answer» D. Food and beverage division | |
| 53. |
Which of these are the 4Ps of marketing? |
| A. | Product ,Price, Place ,Promotion |
| B. | Print, Price , Place ,Promotion |
| C. | Product, People ,Print, Promotion |
| D. | Product , Price , Print, People |
| Answer» B. Print, Price , Place ,Promotion | |
| 54. |
Which of the following is not a Front office form used during the pre-arrival stage? |
| A. | Reservation Record |
| B. | Letter of confirmation |
| C. | Reservation rack slip |
| D. | Registration card |
| Answer» E. | |
| 55. |
Concierge ,bell desk, and EPABX operators are part of |
| A. | Rooms division department |
| B. | Housekeeping department |
| C. | Front Office department |
| D. | Maintenance department. |
| Answer» D. Maintenance department. | |
| 56. |
For which type of information does the front office and housekeeping department communicate with each other? |
| A. | Room Status |
| B. | Security concern |
| C. | Special arrangement |
| D. | All of these |
| Answer» E. | |
| 57. |
The term Incognito in front office means |
| A. | VIP |
| B. | Scanty Baggage Guest |
| C. | Guest whose identity must not be revealed |
| D. | long stayer guest |
| Answer» D. long stayer guest | |
| 58. |
Which among these is the type of training in which employees are trained for roles other than their routine jobs? |
| A. | Cross training |
| B. | Out training |
| C. | Second training |
| D. | None of these. |
| Answer» B. Out training | |
| 59. |
The situation in which the guest would stay for more than their scheduled stay dates is known as |
| A. | Under stay |
| B. | Overstay |
| C. | Stay Over |
| D. | Unscheduled stay |
| Answer» C. Stay Over | |
| 60. |
The settling of a guest's bills at the front office is done by |
| A. | Reservation |
| B. | Reception |
| C. | Bell desk |
| D. | Travel Desk |
| Answer» C. Bell desk | |
| 61. |
Which of the following is recommended as a security measures for the front desk associate? |
| A. | Collecting a valid photo ID proof on arrival |
| B. | Not revealing room numbers of guest only to visitors or callers |
| C. | Requiring identification whenever someone request for a duplicate key |
| D. | All of the above. |
| Answer» E. | |
| 62. |
Why is it important to ensure maximum occupancy of accommodation? |
| A. | To maximize food and beverage sales |
| B. | Because accommodation cannot be stored for sale at a future date |
| C. | To ensure quality service |
| D. | To provide employees with meaningful employment. |
| Answer» C. To ensure quality service | |
| 63. |
The cost based pricing in determining the room rent of any hotel is done by |
| A. | Rule of thumb approach |
| B. | Hubbart formula |
| C. | Guest requirements |
| D. | both a and b |
| Answer» E. | |
| 64. |
The effort of front desk associate to convince guest to rent rooms in categories above standard accommodation are called? |
| A. | Upgrading |
| B. | consumer acceptance |
| C. | Pre-registration activities |
| D. | Up selling |
| Answer» E. | |
| 65. |
Blocking fewer rooms than the number initially requested by group is called |
| A. | Wash |
| B. | Cut off |
| C. | Walking |
| D. | No-show |
| Answer» B. Cut off | |
| 66. |
Which of the following data is required for the calculation of occupancy ratio? |
| A. | Total number of saleable rooms |
| B. | No of room sold |
| C. | House count |
| D. | All of these |
| Answer» E. | |
| 67. |
The maximum share of market that can be occupied by a hotel is known as |
| A. | Rightful market share |
| B. | Occupancy percentage |
| C. | Rev Par |
| D. | None of these |
| Answer» B. Occupancy percentage | |
| 68. |
Occupancy percentage multiplied by ADR is called |
| A. | Rev Par |
| B. | ADR |
| C. | House limit |
| D. | Rack Rate |
| Answer» B. ADR | |
| 69. |
The market based pricing in determining the room rent of any hotel is done on the basis of which of the following? |
| A. | As per competition |
| B. | Market Tolerance |
| C. | Guest Requirement |
| D. | All of these. |
| Answer» E. | |
| 70. |
Which of the following department of the rooms division works most closely with the marketing and sales division within a hotel. |
| A. | Reservation |
| B. | Housekeeping |
| C. | Front Office |
| D. | Sales |
| Answer» B. Housekeeping | |
| 71. |
The hotel employee who provides information and personalized service ,such as dinner reservation ,tour and travel arrangements, is known as |
| A. | Bell boy |
| B. | Concierge |
| C. | Valet |
| D. | None of these |
| Answer» C. Valet | |
| 72. |
Which of the following areas of a hotel has the greatest amount of guest contact? |
| A. | Reservation |
| B. | Housekeeping |
| C. | Front Office |
| D. | Sales |
| Answer» D. Sales | |
| 73. |
In which of the following areas of a hotel are guest registered ,assigned rooms , and checked out? |
| A. | Reservation |
| B. | Concierge |
| C. | Front Office |
| D. | Sales |
| Answer» D. Sales | |
| 74. |
Hotel XYZ has a great deal of flexibility in responding to changes in local market conditions but cannot afford broad advertising exposure and pays relatively high prices for supplies. The hotel is most likely to be |
| A. | Chain property |
| B. | Independent property |
| C. | Franchisee |
| D. | Corporate property |
| Answer» C. Franchisee | |