………………………..refers to the way a service provider and – McqOptions

MCQOPTIONS

1.	………………………..refers to the way a service provider and his employeesanticipate what the customers want and provide them before they ask for service to make them delighted and surprised.
A.	proactiveness
B.	productivity
C.	professionalization
D.	none of these
Answer» B. productivity

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