Customers are the driving force in any project and determine the requirements to be met. In dealing with customers' complaints, it is important to ______________.

• A. avoid commitment to correction on an "out of warranty" item
• B. talk to them until they see the reason the complaints are trivial
• C. give them something more than they contracted to receive to suppress any feelings of dissatisfaction
• D. provide them with the full scope of the contracted product or service