1. The best first line of defense when you meet a difficult customer is _________ bring sympathetic to him.2. Tack ling a customer who is not satisfied with the treatment he has received needs __________ hearing.

1. The best first line of defense when you meet a difficult customer i

1.	1. The best first line of defense when you meet a difficult customer is _________ bring sympathetic to him.2. Tack ling a customer who is not satisfied with the treatment he has received needs __________ hearing.
A.	Anger, Impatient
B.	Listening, Patient
C.	Reading, Doctor
D.	Patient, Listening
Answer» C. Reading, Doctor

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1. The best first line of defense when you meet a difficult customer is _ bring sympathetic to him.2. Tack ling a customer who is not satisfied with the treatment he has received needs __ hearing.

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